Privacy Policy

At Lumina Skill, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luminaskill.com and use our online learning platform.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you register, make a purchase, or interact with our platform:

• Full name and display name
• Email address
• Phone number (including country code)
• Billing and shipping address
• Payment information (processed securely through third-party payment processors)
• Date of birth (optional)
• Profile picture (optional)
• Educational background and professional information

1.2 Usage Information

We automatically collect certain information when you access our platform:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Course progress and completion data
• Quiz and assessment results
• Interaction with course materials (videos watched, downloads, etc.)

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and administer the website. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your user account
• To process payments and provide access to purchased courses
• To personalize your learning experience and recommend relevant courses
• To track your progress and issue certificates upon course completion
• To communicate with you about your account, orders, and promotional offers
• To provide customer support and respond to inquiries
• To improve our platform, courses, and services
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure security of our platform

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

• Payment processors (Razorpay, Stripe, PayPal)
• Cloud hosting providers
• Email service providers
• Analytics services
• Customer support tools

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe such action is necessary to protect our rights or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Secure payment processing through PCI-DSS compliant providers

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

5.1 For Indian Users (Under DPDP Act 2023)

• Right to access your personal data
• Right to correction and erasure
• Right to grievance redressal
• Right to nominate

5.2 For International Users (Under GDPR/CCPA)

• Right to access and data portability
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services to you. We may retain certain information for a longer period as required by law or for legitimate business purposes such as resolving disputes, enforcing agreements, or complying with regulatory requirements. Course completion records and certificates are retained indefinitely for verification purposes.

7. International Data Transfers

As we serve users globally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and compliance with applicable data protection laws.

8. Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.