Delivery Policy

Lumina Skill is a digital learning platform that delivers all courses and educational content electronically. This Delivery Policy explains how we provide access to your purchased courses and learning materials.

1. Course Access Delivery

1.1 Instant Access

Upon successful payment, you will receive:

• Immediate access to the purchased course(s) in your dashboard
• Confirmation email with order details and access instructions
• Receipt/Invoice for your purchase (downloadable from your account)

1.2 Access Timeline

Note: If you do not receive access within the expected time, please check your spam folder for emails or contact our support team.

2. What Is Delivered

2.1 Course Content

Your course access includes:

• Video Lectures: HD streaming with adjustable playback speed
• Course Materials: PDFs, presentations, and supplementary resources
• Quizzes & Assessments: Interactive tests to evaluate learning
• Assignments: Practical exercises and projects
• Discussion Forums: Access to course community
• Progress Tracking: Dashboard showing your course completion status

2.2 Certificates

Upon course completion:

• Digital certificate generated automatically
• Available for download as PDF
• Unique certificate ID for verification
• Shareable on LinkedIn and other platforms
• Hard copy certificates are NOT included (available as optional add-on)

3. How to Access Your Courses

Step-by-Step Access

1. Log in to your Lumina Skill account at luminaskill.com
2. Navigate to "My Learning" or "My Courses" from the dashboard
3. Find your purchased course(s) in the list
4. Click "Start Learning" or "Continue" to begin
5. Track your progress through the course dashboard

4. Access Duration

*Lifetime access means for as long as the course exists on our platform and Lumina Skill continues to operate.

5. Platform Compatibility

Our courses can be accessed on:

5.1 Supported Devices

• Desktop/Laptop: Windows, macOS, Linux
• Mobile: iOS and Android smartphones
• Tablets: iPad, Android tablets

5.2 Supported Browsers

• Google Chrome (recommended)
• Mozilla Firefox
• Safari
• Microsoft Edge

5.3 Technical Requirements

• Stable internet connection (minimum 2 Mbps for SD, 5 Mbps for HD)
• Updated browser version
• JavaScript enabled
• Cookies enabled

6. Downloadable Content

6.1 What Can Be Downloaded

• Course materials (PDFs, slides, worksheets)
• Resources and templates
• Certificates upon completion
• Mobile app offline viewing (select courses)

6.2 What Cannot Be Downloaded

• Video lectures (streaming only, protected by DRM)
• Live session recordings (streaming only)
• Assessment content

7. Subscription Delivery

For subscription plans, delivery includes:

• Immediate access to all courses included in your plan tier
• Access to new courses added during your subscription period
• Live sessions and webinars (as per plan)
• Mentorship sessions (Premium and Enterprise plans)
• Career services and placement assistance (as per plan)

8. Optional Physical Delivery

While Lumina Skill is primarily digital, we offer optional physical materials for select courses:

8.1 Hard Copy Certificates

• Available as optional add-on for additional fee
• Printed on premium paper with embossed seal
• Delivery within India: 7-14 business days
• International delivery: 14-21 business days
• Shipping charges apply based on location

8.2 Course Kits (Select Courses)

Some specialized courses may include physical kits (e.g., electronics, art supplies). Delivery terms will be specified on the course page. Additional shipping charges may apply.

9. Delivery Issues

If you experience any issues with accessing your purchased courses:

• Payment confirmed but no access: Wait 15 minutes, then contact support
• Course not showing in dashboard: Log out and log back in, clear browser cache
• Video playback issues: Check internet connection, try different browser
• Certificate not generated: Ensure all course requirements are completed